ORDERS & RENEWALS
How can I place an order for Every Day with Rachael Ray?
You may place an order for a subscription to Every Day with Rachael Ray by clicking Rachael Ray Order. Or you may place an order by calling us toll-free at 1-800-217-6630
How can I give Every Day with Rachael Ray as a gift?
If you would like to give Every Day with Rachael Ray as a gift, please click Rachael Ray Gift Order. Or you may place an order for a gift subscription by calling us toll-free at 1-800-217-6630
How can I renew my subscription to Every Day with Rachael Ray?
To renew, please call us toll-free at 1-800-217-6630 or click here to contact us via email.
I live in Canada. Can I subscribe to Every Day with Rachael Ray?
Yes. Please call us toll-free at 1-800-217-6630 to order. We will require payment with the order however.
ISSUE INQUIRIES & ARTICLE COPIES
When should I receive my first issue of Every Day with Rachael Ray?
You should receive your first issue of Every Day with Rachael Ray about four to six weeks from the date we receive your request to process and produce your mailing label. A number of factors contribute to this schedule: time in the mail for your order to reach us, processing time on our end and delivery time via second-class mail. If your copy of Every Day with Rachael Ray does not arrive, or arrives in damaged condition, please let us know and we can either replace your issue or extend your subscription by one issue.
I didn't receive a recent issue of Every Day with Rachael Ray. What happened and whom should I contact?
Every Day with Rachael Ray publishes 10 issues per year, with bi-monthly issues in December/January and July/August. This may account for the issue you suspect is missing. If not, you may request a replacement or extend your subscription by one month. You can do this online by clicking View My Account. You will need your account number and zip code in order to log in to your account. Or you may call Customer Care at 1-800-305-7991 or click here to contact us via email.
The issue I received was damaged. How can I request a replacement?
If you have received a damaged issue, you can request a replacement or extend your subscription by one month. You can do this online by clicking View My Account. You will need your account number and zip code in order to log in to your account. Or you may call Customer Care at 1-800-305-7991 or click here to contact us via email.
I am receiving duplicate issues of the magazine. How can I correct this situation?
There are either two accounts in your name or two accounts exist for your household. We will be happy to combine the two accounts into one and extend your magazine subscription accordingly. You may request that we combine your subscriptions via email by clicking here.
If you know your two account numbers, please indicate your account numbers with your request. We also ask that you indicate the subscription that you would like to keep. Since labels are printed in advance, you will receive duplicate issues for the next month or two. We hope you'll share the extra copy with a friend or relative.
You may also resolve this by calling us at 1-800-305-7991.
How can I obtain a back issue of Every Day with Rachael Ray?
To obtain a back issue, please call Customer Care at 1-800-305-7991 or click here to contact us via email. If available, each back issue can be purchased for $4.99, which includes postage and handling.
BILLING
I already paid my bill. Why am I getting another one?
Your last payment was most likely received after we printed your new bill. If you would like to confirm that your payment was applied, or if you are curious about your balance, you can see your payment information online by clicking View My Account. You will need your account number and zip code in order to log in to your account.
Where do I send payment?
Online Payment:
You can pay yor bills woth your credit card online by clicking View My Account. You will need your account number and zip code in order to log in to your account and make a payment.
By Mail:
For fastest mail processing, use the pre-addressed return envelope that comes with your billing statement. If the return envelope has been misplaced, write your account number on your check and please send to:
EDR Payment Processing Center
P.O. Box 8038
Red Oak, IA 51591-1038
OTHER ACCOUNT INQUIRIES
How can I change my address?
If you know your account number, click View My Account to log in to your account and change your address.
If you do not know your account number, please fill out the form here to change your address. We will need your old and new addresses.
How can I find out when my current subscription expires?
You can view your expiration date online by clicking View My Account. You will need your 10 digit account number and zip code in order to log in to your account. The expiration date can also be found on the second line of your mailing label. This date also reflects the last issue that you will receive.
According to my mailing label, my subscription doesn't expire until June, so why am I getting renewal notices in January?
We will begin sending you renewal offers for your subscription to Every Day with Rachael Ray about six months before your subscription is due to expire. We select our issue mailing labels one month in advance of that issue's cover date, therefore we must send renewal notices months in advance to ensure continuous service for our renewal subscribers. It's a good idea to renew your subscription as soon as possible so you don't miss an issue of Every Day with Rachael Ray, plus it gives you a chance to lock in savings.
How can I cancel my subscription?
You may submit your cancel request by calling Customer Care at 1-800-305-7991 or click here to contact us via email. If you submit your request to us via email, please be sure to include your account number and the reason for cancellation. Also, please indicate if you would like to cancel immediately or when your subscription ends.
ShopRachaelRay.com
What if I have a question concerning the ShopRachaelRay.com store?
For any matters concerning the ShopRachaelRay.com online store, please click here to visit the help desk. Or you can call ShopRachaelRay.com Customer Care at 1-866-216-0324 Monday through Friday from 7:00 a.m. to 10:00 p.m. and on Saturdays from 8:00 a.m. to 3:30 p.m. Central Time.
CONTACT US
What if I have a question that is not answered here?
If you have read through these Frequently Asked Questions and find that your Customer Care question is still not answered, you can email us at EveryDayService@RD.com.
Back to Customer Care page
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